Talk to a real person.
We're a small team. Your message reaches someone who can actually help — no ticket queue, no bot triage.
Get in touch
Real-time chat with a member of the team, seven days a week. The fastest route to a specific ticket enquiry.
For listing tickets, account questions, press, partnerships, or anything else. Typical reply time is a few hours.
Issue with a specific order? Include your reference (starts with WC26- or PL-). Within 48 hours of an event we monitor this address minute-by-minute.
Live chat is quickest during business hours. Outside them, WhatsApp and email are still monitored — expect a reply within a few hours if there's an event overnight.
Before you write
A lot of common questions are already answered on our FAQ and how-it-works pages — worth a quick look before you send.
For sales-day support, opening your order page (the link emailed to you) is the fastest — it has up-to-the-minute transfer status without you needing to ask.